Legal

Refund Policy

This page outlines how refund reviews are handled for digital purchases on Pin Point Study.

Digital Product Nature

Pin Point Study provides digital educational material that becomes available after successful payment confirmation and access activation. Because the product is digital, refunds are typically limited once access has been granted.

Eligible Cases

Refund requests may be considered in cases such as duplicate payment, verified payment errors, or failure to grant access within a reasonable resolution window after support review.

Non-Refund Cases

Refunds are generally not available for change of mind, incorrect class selection by the buyer after access is granted, or partial usage of the purchased bundle.

How to Request Support

If you believe your case qualifies for review, contact support with the order details, payment reference, and the account email used for purchase. The team will review and respond within the stated support window.